Delivery and Returns
We’re happy to provide you with excellent services, offering you speed and flexibility in the delivery and return of your orders. Read everything about delivery and returns here.
Ordered today, sent the same day
If you place your order via PostNL on business days before 4 PM, we will send it the same day. If you order after friday 4 PM, we'll send your order on Monday.
Pick up at a pick-up point
Are you’re often away from home, or live near a Skins store or PostNL pick-up point, you may want the convenience of picking up the order yourself. You can have your order sent to a Skins Cosmetics store or a PostNL point.
If you have your order delivered to a Skins Cosmetics store, it is free and takes three to five business days. Orders that are sent to a PostNL point can sometimes be picked up the next day. You’ll receive a tracking code with more information about when your order can be picked up.
Please note: When picking up your order, you must be able to present a valid ID (passport, ID card or driver's license). For orders delivered to a Skins Cosmetics store you’ll also need to hand over the invoice.
Have you ordered a Sample Set? This will be delivered to you in 2-8 business days. We pack the selected samples for you with great care and send them in a letterbox package. It is also possible to send the sample set as a normal package, in which case the standard delivery time as stated above will be valid. Read more about our conditions regarding Sample Sets here.
Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one business day and send you a tracking code. Read further to find out what the average delivery time is per zone.
If you pick up your order at a Skins Cosmetics store, this is completely free.
We ship orders via PostNL free of charge from € 50 within the Netherlands. The costs of orders under € 50 are € 4 per order
The shipping costs of sample sets are € 2.20 for 1 set and a maximum of € 4 for 2 sets or more.
For orders outside the Netherlands, the shipping costs are € 10 for EU Zone 1 (free for orders over € 65), € 15 for EU Zone 2 (free for orders over € 150), € 20 for EU Zone 3 (free for orders over € 150) and € 25 for EU Zone 4 (free for orders over € 150).
List of EU Zones:
EU Zone 1. The average delivery time is 5 days, with a maximum of 8 days.
Belgium, Denmark (excluding Faroe Islands and Greenland), Germany, Italy (excluding San Marino and Vatican City), Luxembourg, Austria, United Kingdom (excluding Gibraltar and Channel Islands)
EU Zone 2. On average, the delivery time is a maximum of 5 days.
France (incl. Corsica and Monaco), Spain, Sweden
EU Zone 3. On average, the delivery time is a maximum of 6 days.
Hungary, Poland, Slovenia, Czech Republic
EU Zone 4. The average delivery time is 6 days, with a maximum of 8 days.
Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Switzerland
During very busy periods, for instance the December holidays or Easter, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.
What items are eligible for returns?
- Unopened and unused items (with the exception of self-assembled sample sets) can be returned within 14 days without reason.
- Items that have arrived damaged or incorrectly.
- Items of which the quality does not meet the stated specifications (If an article provokes an allergic reaction, please contact us).
What items are not eligible for returns?
- Items that need to be hygienic (such as make-up) but have a broken seal.
- Skins Cosmetics Gift Cards.
- Articles that have been bought in a Skins Cosmetics store can’t be returned online.
Free gift & return conditions
When you spend over €100, you will receive a free gift, which you can select during the checkout. Are you returning products and is your spend now less than €100? Unfortunately, the right to a free gift expires and you need to include the gift in your return shipment. If the value of your order is under €100 and the gift was not returned, we will deduct a reduction in value from your refund.
How can I return something?
You can register your return online if you have created an account. To register your return online, go to your personal Skins Account > My orders and click on the order for which you want to return an item.
If you are unable to resolve the issue, you can also send an email to [email protected].
After you have informed us, you must return the items to us as soon as possible, but in any case no later than thirty days after the notification. We will cover the cost of the return shipping if you follow the steps of the return process. If you return the products on your own initiative or through another carrier, the costs are for your own account.
Want to make a return without an account? Please use the following address for returns:
Skins Cosmetics B.V
T.a.v.: RETURNS DEPARTMENT (WEB)
1060 VL Amsterdam
If necessary, contact our customer service.
We request that you return the items to us in the original packaging and in the original box or a comparable box. You can also return the items to one of our stores. Do not forget to include the five-digit order number/reference number of your order.
You are only liable for the reduction in value of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics, and functioning of the products.
You can also use the European Model Withdrawal Form to inform us that you wish to cancel the purchase. However, use of this form is not obligatory.
If you paid with iDeal, Klarna, credit card or PayPal, the paid amount will be refunded to your account within 14 days. If you have paid with a Skins Giftcard, you will receive this amount back in the form of a Skins Giftcard. The period of 14 days starts when you receive the notice of return.
You can get a refund of the shipping costs for the return shipment if an item from your order is damaged, delivered incorrectly, or if you return the order for good reason. If necessary, send an email to customer service to send your order, or email your proof of shipment to receive a refund.
The legal warranty applies to all items that you buy from us. As a customer of Skins Cosmetics you are entitled to a good product. If the article is not what you expect from it, please contact us and we will find a solution together.