Returns and exchanges
If you are not satisfied with your purchase, you can return it within 14 days,
starting on the first day following the reception or pick-up date of the order.
Returned items will only be accepted if they are unused and, if possible, wrapped in the original packaging. Cosmetics can only be returned in unopened packaging. Gift cards from Skins Cosmetics cannot be returned.
It is not possible to exchange an item purchased in our web shop directly in a store or through the delivery service. If you would like a different measurement or colour, you can return the received item according to the procedure mentioned above. Then you can select a new item of your choice in our web shop.
We do not charge extra costs for the return of (part of) your order. The purchase amount of the returned item will be credited to you, excluding shipping costs. In addition to the purchase amount, possible charges for the initial shipment will also be credited in the cases mentioned below.
You will be credited the shipping costs if you received a damaged or incorrect item.
If you paid the shipping costs for the return shipment, you will be credited your shipping costs in the following 2 cases:
1. An item from the shipment is damaged, wrongly delivered or otherwise incorrectly delivered. In this case, Skins Cosmetics will credit the shipping costs according to the selected payment option of the purchase.
2. The entire shipment is returned. If you would like to return an entire shipment, you can send the package back through registered mail at a post office or through PostNL. You can send the package to:
1185 ZK Amstelveen
As soon as we received your package, the shipping costs will be credited to you according to the selected payment option of the purchase. The costs will be credited to you within 10 days after the return shipment has been received. You are requested to keep the return receipt until the shipping costs have been credited.
You can also return your shipment to one of our stores; if you want to return the entire shipment, you can choose on-site whether you would like to receive the shipping costs as a voucher, or according to the selected payment option for the purchase.
Credit on the basis of payment option:
- Bank or giro transfer (paid through iDeal) or credit card: the purchase amount will be credited to your bank account as soon as possible and within 30 days.
- (partially) with gift card: you will be credited this amount by means of a gift card from Skins Cosmetics. The remaining purchase amount will be credited to the concerned bank account.
Packages that are ordered through a web shop other than Skins Cosmetics' web shop, cannot be picked up and/or returned in the stores of Skins Cosmetics.
During busy periods like holidays, the completion of your returned order might be delayed. We will keep you posted on the current delivery times in the order process.