Frequently asked questions
Most frequently asked questions
To do so, please send an e-mail to [email protected], a message via Whatsapp (+31 020-740 3220) or our chat (click on 'live chat' at the bottom right of the screen).
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Always check the delivery note with the quantity. If the product quantity is on '0', the product is not in stock. In this case, contact our Skins Experts. If you are missing a product that is in stock, please contact our online Skins Experts. This can be done via WhatsApp, our chat or by sending an e-mail to [email protected].
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Need help?
Our Skins Experts are at your service via live chat, email and whatsapp.
It is also possible to call us.
Call us on +31 (0)20 740 3222
Whatsapp: +31 (0)20 740 3220