Populaire producten
Delivery and returns
When will my order be delivered?
We deliver your package from Monday to Saturday. The standard rule from Sunday to Friday is: ordered before 23:59, delivered tomorrow.* Did you order after 21:00? Then we will also deliver the next day, but only after 18:00. Ordered on Saturday? Then you will receive your parcel on Monday.
*With the exception of Sample Sets.
Public holidays
Please note that delivery times may be longer during public holidays. We will dispatch your order as soon as possible. You can see the most up-to-date delivery date at checkout.
Not at home?
If you are not at home at the time of delivery, the courier will try to deliver your parcel to your neighbours or a DHL ServicePoint. You will receive a card from DHL in your letterbox. It will indicate where the parcel was dropped off in the street or at which DHL ServicePoint you can pick it up the next working day. Would you like to choose a different delivery time or location? Use the Track & Trace code on the yellow card to choose another delivery option. Changes can be made on the day you receive the card.
When your parcel is ready at a DHL ServicePoint, you will receive an e-mail. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Skins. Please bring valid proof of identity with you when picking up your package at a DHL ServicePoint.
Sample Sets
Have you ordered a Sample Set? We will pack the selected samples carefully for you and send them in a letterbox package with Track & Trace code. Letterbox packages have a delivery time of 1-3 working days. It is also possible to have a Sample Sets sent as a regular parcel by selecting this option in the check-out.
Undelivered parcels
Have you not received an order? Please contact us within 7 days of the expected delivery date. After this period, we unfortunately cannot start an investigation with the carrier, and cannot trace or refund the package.
Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one day and send you a Track-and-Trace code.
Delivery in Belgium
In Belgium, bpost delivers the parcel from Monday to Friday, or Saturday if you specified this when placing the order. It is possible to change the delivery time or location up to and including the day before the scheduled delivery. Are you not at home? Then you will receive a card in your letterbox. This will show you where the parcel was delivered or the address of the collection point. You can pick up your parcel the next day at a bpost post office or collection point near you. It is also possible to book a second delivery attempt online. Have you registered your free delivery preferences with bpost? Then the delivery driver will follow up on this preference.
Costs
We ship free of charge orders from € 50 within the Netherlands. The costs for orders under € 50 are € 4 per order. Shipping costs for sample sets are € 2.50 for 1 set and up to € 4 for 2 sets or more.
We also offer evening delivery within the Netherlands. For orders under € 50, the shipping costs for this are € 5, and for orders from € 50 the shipping costs are € 1.
For orders outside the Netherlands, the rates are as follows:
Belgium:
Free shipping from € 50
Regular shipping costs € 6
Shipping time: 1 working day on average
Germany, Luxembourg:
Free shipping from €50
Regular shipping costs € 5
Shipping time: up to 3 working days
France, Hungary, Ireland, Italy, Croatia, Austria, Poland, Slovenia, Slovakia, Czech Republic:
Free shipping from € 150
Regular shipping costs between € 15 and € 25
Shipping time: up to 7 working days
Bulgaria, Denmark, Greece, Portugal, Romania, Spain:
Free shipping from € 150
Regular shipping costs € 20
Shipping time: up to 8 working days
Estonia , Finland, Lithuania, Latvia, Sweden:
Free shipping from € 150
Regular shipping costs € 25
Shipping time: up to 7 working days
Refund method
We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refunds.
E-boutique
Boutiques
Skins boxes
Our Skins boxes can only be returned when both the packaging and contents are in their original condition. In addition, the box must be complete, no products must be missing.
What cannot be returned?
Conditions free gift & returns.
If you spend €120 or more, we will give you a free Gift, which you can select during checkout. Do you return products afterwards and do you spend less than €120? Then unfortunately the entitlement to the free Gift expires and you must include it with the return shipment. If the spending value is below €120 and the Gift has not been returned, we will deduct a depreciation from the refund.
How can I return something?
When returning your order, you have the right to withdraw within a period of 60 days, without giving reasons. The withdrawal period expires 60 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the product.
You can register a return easily and free of charge via DHL by clicking here. Please fill in all fields and enter your order number (XXXXXX) in the field "Reference number".
After you have entered all data, you will be given the option to either print out a return label yourself or create a QR code and present it at the DHL Service Point. In connection with sustainability and extra convenience, we advise you to use the QR code method. We will bear the costs of the return if you follow the steps of the return process. If you return the products yourself on your own initiative or via another carrier, the costs are for your own account.
We deliver your package from Monday to Saturday. The standard rule from Sunday to Friday is: ordered before 23:59, delivered tomorrow.* Did you order after 21:00? Then we will also deliver the next day, but only after 18:00. Ordered on Saturday? Then you will receive your parcel on Monday.
*With the exception of Sample Sets.
Public holidays
Please note that delivery times may be longer during public holidays. We will dispatch your order as soon as possible. You can see the most up-to-date delivery date at checkout.
Not at home?
If you are not at home at the time of delivery, the courier will try to deliver your parcel to your neighbours or a DHL ServicePoint. You will receive a card from DHL in your letterbox. It will indicate where the parcel was dropped off in the street or at which DHL ServicePoint you can pick it up the next working day. Would you like to choose a different delivery time or location? Use the Track & Trace code on the yellow card to choose another delivery option. Changes can be made on the day you receive the card.
When your parcel is ready at a DHL ServicePoint, you will receive an e-mail. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Skins. Please bring valid proof of identity with you when picking up your package at a DHL ServicePoint.
Sample Sets
Have you ordered a Sample Set? We will pack the selected samples carefully for you and send them in a letterbox package with Track & Trace code. Letterbox packages have a delivery time of 1-3 working days. It is also possible to have a Sample Sets sent as a regular parcel by selecting this option in the check-out.
Undelivered parcels
Have you not received an order? Please contact us within 7 days of the expected delivery date. After this period, we unfortunately cannot start an investigation with the carrier, and cannot trace or refund the package.
Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one day and send you a Track-and-Trace code.
Delivery in Belgium
In Belgium, bpost delivers the parcel from Monday to Friday, or Saturday if you specified this when placing the order. It is possible to change the delivery time or location up to and including the day before the scheduled delivery. Are you not at home? Then you will receive a card in your letterbox. This will show you where the parcel was delivered or the address of the collection point. You can pick up your parcel the next day at a bpost post office or collection point near you. It is also possible to book a second delivery attempt online. Have you registered your free delivery preferences with bpost? Then the delivery driver will follow up on this preference.
Costs
We ship free of charge orders from € 50 within the Netherlands. The costs for orders under € 50 are € 4 per order. Shipping costs for sample sets are € 2.50 for 1 set and up to € 4 for 2 sets or more.
We also offer evening delivery within the Netherlands. For orders under € 50, the shipping costs for this are € 5, and for orders from € 50 the shipping costs are € 1.
For orders outside the Netherlands, the rates are as follows:
Belgium:
Free shipping from € 50
Regular shipping costs € 6
Shipping time: 1 working day on average
Germany, Luxembourg:
Free shipping from €50
Regular shipping costs € 5
Shipping time: up to 3 working days
France, Hungary, Ireland, Italy, Croatia, Austria, Poland, Slovenia, Slovakia, Czech Republic:
Free shipping from € 150
Regular shipping costs between € 15 and € 25
Shipping time: up to 7 working days
Bulgaria, Denmark, Greece, Portugal, Romania, Spain:
Free shipping from € 150
Regular shipping costs € 20
Shipping time: up to 8 working days
Estonia , Finland, Lithuania, Latvia, Sweden:
Free shipping from € 150
Regular shipping costs € 25
Shipping time: up to 7 working days
Returns
Refund method
We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refunds.
E-boutique
- You can return opened and tested products within a period of 60 days without giving a reason. An exception to this are products in the skincare, make-up, hair and intimate care categories, which for hygiene reasons may only be returned when the seal is still intact.
- You can also return the items to one of our boutiques (with the exception of opened/tested products, Archives products, or orders paid with Klarna or PayPal, this can only be returned online).
- Products whose quality does not meet the stated specifications.
- The product must be returned within 60 days.
Boutiques
- Unopened and untested products can only be exchanged in boutiques for another product or voucher.*
- Products purchased in a boutique cannot be returned online.
- The product must be returned within 30 days.
Skins boxes
Our Skins boxes can only be returned when both the packaging and contents are in their original condition. In addition, the box must be complete, no products must be missing.
What cannot be returned?
- Hygiene articles in the categories make-up, skincare, hair and intimate care, of which the seal has been broken after delivery.
- Skins Cosmetics Giftcards.
- Shop purchases cannot be returned online.
Conditions free gift & returns.
If you spend €120 or more, we will give you a free Gift, which you can select during checkout. Do you return products afterwards and do you spend less than €120? Then unfortunately the entitlement to the free Gift expires and you must include it with the return shipment. If the spending value is below €120 and the Gift has not been returned, we will deduct a depreciation from the refund.
How can I return something?
When returning your order, you have the right to withdraw within a period of 60 days, without giving reasons. The withdrawal period expires 60 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the product.
You can register a return easily and free of charge via DHL by clicking here. Please fill in all fields and enter your order number (XXXXXX) in the field "Reference number".
After you have entered all data, you will be given the option to either print out a return label yourself or create a QR code and present it at the DHL Service Point. In connection with sustainability and extra convenience, we advise you to use the QR code method. We will bear the costs of the return if you follow the steps of the return process. If you return the products yourself on your own initiative or via another carrier, the costs are for your own account.
Return costs from abroad will not be refunded. This option only exists for returns within the Netherlands. If you still wish to return a product from abroad, you will have to pay the return costs yourself. Unfortunately, it is not possible to send proof of payment to Skins or to claim payment.
After you have notified us, you must return the items to us as soon as possible, but in any case no later than 30 days after notification. Would you like to make a return without an account? For returns, please use the following address:
Skins Cosmetics B.V.
Attn: Returns Department
Pletterij 3, 1185ZK
Amstelveen
Please return the items to us in their original packaging and in the original box or similar. You can also return the items to one of our boutiques(with the exception of online orders paid for with Klarna or PayPal, which can only be returned via our online boutique). When returning to the boutique, always bring the digital invoice and product with you. Don 't forget to include the six-digit order number/reference number of your order.
You are only liable for the depreciation of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.
You can also use the European model withdrawal form to notify us that you are abandoning the purchase. However, use of this form is not obligatory.
Refund
If you have paid by iDeal, credit card, Bancontact, Klarna or PayPal, we will refund the full purchase amount (including any shipping and payment costs) as soon as possible, but at the latest within 14 days after we have been informed of your decision to withdraw. However, we may wait to refund you until we have received the products, or until you have shown that you have sent them. If you paid with a Skins Giftcard, you will also receive this amount in the form of a Skins Giftcard.
You can get a refund for return shipping costs if an item from the shipment is damaged, misdelivered or otherwise incorrectly delivered, or if you are returning the order based on justifiable reason. If necessary, please email customer service for the reply number, or mail your proof of postage to receive a refund.
Warranty
All items you buy from us are covered by the legal warranty. As a Skins customer, you are entitled to a good product. If the article is not what you expect, please contact us and together we will find a solution.
Climate neutral delivery
Skins orders are sent climate-neutral via DHL Parcel. This is because DHL is working hard to reduce its CO2 emissions. The CO2 they still emit, we compensate together. Both DHL and Skins pay part of the compensation costs. DHL invests the proceeds in certified Gold Standard projects in developing countries. Incidentally, not only do they offset emissions there, but they also contribute to promoting the economy. DHL also offsets shipments within the Benelux through Land Life Company. By investing in large-scale reforestation projects, together we restore important ecosystems, promote biodiversity and provide social and economic benefits to local communities.
As a recipient, you can easily do your bit too. Not at home at the scheduled delivery time? Then change the delivery time or location via the Track & Trace code. This way, the delivery driver is less likely to be standing in front of a closed door and no unnecessary kilometres are made. Going for the greenest delivery option? Then have the parcel delivered to a DHL ServicePoint.
Can my order arrive in several deliveries?
Yes, this is possible. We deliver from two different warehouses, so it may happen that products come from different warehouses and your order is delivered in two parts. We will always strive to make delivery as quick and efficient as possible.
Responsibility
Returns are legally the responsibility of the customer. If a parcel goes missing, you as the sender are liable for the loss. If you use the free return option via DHL, the content of the parcel is not insured. Should you wish to send the parcel insured, this is also possible at your own expense.
