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Delivery and returns

Ordered today, shipped the same day
Orders placed on weekdays before 16:00 will be dispatched the same day. Orders placed between Friday 16:00 and Saturday 14:00 will be dispatched on Saturday. If you place an order after Saturday 14:00, it will be dispatched on Monday. 


Not home?
If you are away from home on the time of delivery, DHL will try to deliver your package to your neighbours or a DHL ServicePoint. You will receive a card in your letterbox from DHL. It will indicate where the package was dropped off in the street or at which DHL ServicePoint you can pick it up the next business day. Would you like to choose another delivery time or location? Use the Track & Trace code on the yellow card to choose another delivery option. Changes can be made on the day you receive the card.

You will receive an email when your parcel is ready for pick-up at a DHL ServicePoint. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Skins Cosmetics. Please bring valid proof of identity when picking up at a DHL ServicePoint.

Sample Sets
Did you order a Sample Set? We pack the selected samples for you with great care and send them in a letterbox package with a Track & Trace code. Letterbox packages have a delivery time of 1-2 business days. It is also possible to have a Sample Set sent as a standard package by choosing this option at the check-out. 

Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one business day and send you a tracking code. Read further to find out what the average delivery time is per zone.

Delivery in Belgium

In Belgium, bpost delivers the parcel from Monday to Friday or Saturday if you specify this when placing the order. It is possible to change the delivery time or location up to and including the day before the scheduled delivery. Not at home? Then you will receive a card in your letterbox. This will show where the parcel was dropped off in the street or the address of the collection point. You can pick up your package the next day at a bpost post office or collection point near you. It is also possible to schedule a second delivery attempt online. You can also request a second delivery attempt via the bpost customer service. Have you registered your free delivery preferences with bpost? Then the delivery driver will follow up on this preference

Prices

It is possible to have an order delivered abroad. We ship orders from € 50 within the Netherlands free of charge. The cost of orders under € 50 is € 4 per order. Shipping costs for sample sets are € 2.50 for 1 set and up to € 4 for 2 sets or more.

For orders outside the Netherlands, the rates are as follows:

Free shipping from € 50
Regular shipping costs € 6
Belgium
Shipping time: 1 working day on average

Free shipping from € 100
Regular shipping costs €10
Germany, Luxembourg
Shipping time: up to 3 working days

Free shipping from 150
Regular shipping costs € 15
France, Hungary, Ireland, Italy, Croatia, Austria, Poland, Slovenia, Slovakia, Czech Republic
Shipping time: up to 7 working days

Free shipping from 150
Regular shipping costs € 20
Bulgaria, Denmark, Greece, Portugal, Romania, Spain
Shipping time: up to 8 working days

Free shipping from 150
Regular shipping costs € 25
Estonia, Finland, Lithuania, Latvia, Sweden
Shipping time: up to 7 working days

Please note:
During very busy periods, for instance the December holidays or Easter, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.

What items are eligible for returns?

  • Unopened and unused items (with the exception of self-assembled sample sets) can be returned within 30 days without reason.
  • Items that have arrived damaged or incorrectly.
  • Items of which the quality does not meet the stated specifications (If an article provokes an allergic reaction, please contact us).
  • To return a product, it must meet the following conditions
    The product must be unopened and unused. Is it not a faulty product and is the seal broken? Then there is a depreciation in value and unfortunately we cannot refund the entire purchase price.

What items are not eligible for returns?
  • Hygiene items (such as make-up) whose seal has been broken after delivery.
  • Skins Cosmetics Gift Cards.
  • Articles that have been bought in a Skins Cosmetics store can’t be returned online.
  • Custom made Sample Sets. 
  • Skins Boxes.

Free gift & return conditions
When you spend over €120, you will receive a free gift, which you can select during the checkout. Are you returning products and is your spend now less than €120? Unfortunately, the right to a free gift expires and you need to include the gift in your return shipment. If the value of your order is under €120 and the gift was not returned, we will deduct a reduction in value from your refund.

How can I return something?
When returning your order, you have the right to withdraw from the contract within a period of 30 days, without giving reasons. The revocation period expires 30 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the product. 

To register your return online, please send an email to [email protected], or use our chat or WhatsApp. We will cover the cost of the return if you follow the steps of the return process. If you return the products on your own initiative or via another carrier, the costs will be at your own expense.

After you have informed us, you must return the items to us as soon as possible, but in any case no later than thirty days after the notification. We will cover the cost of the return shipping if you follow the steps of the return process. If you return the products on your own initiative or through another carrier, the costs are for your own account.

Want to make a return without an account? Please use the following address for returns:

Skins Cosmetics B.V
T.a.v.: RETURNS DEPARTMENT (WEB)
Antwoordnummer 46740
1060 VL Amsterdam

We request that you return the items to us in the original packaging and in the original box or a comparable box. You can also return the items to one of our boutiques. Do not forget to include the five-digit order number/reference number of your order.

You are only liable for the reduction in value of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics, and functioning of the products.

You can also use the European Model Withdrawal Form to inform us that you wish to cancel the purchase. However, use of this form is not obligatory.

Refund
If you paid with iDeal, Klarna, credit card, Bancontact or PayPal, the paid amount will be refunded to your account within 14 days. If you have paid with a Skins Giftcard, you will receive this amount back in the form of a Skins Giftcard. The period of 14 days starts when you receive the notice of return.

You can get a refund of the shipping costs for the return shipment if an item from your order is damaged, delivered incorrectly, or if you return the order for good reason. If necessary, send an email to customer service to send your order, or email your proof of shipment to receive a refund.

Warranty
The legal warranty applies to all items that you buy from us. As a customer of Skins Cosmetics you are entitled to a good product. If the article is not what you expect from it, please contact us and we will find a solution together.


Climate-neutral delivery
Skins Cosmetics' orders are sent climate-neutral via DHL Parcel. This is because DHL is working hard to reduce its CO2 emissions. The CO2 they still emit, we compensate together. Both DHL and Skins Cosmetics pay part of the compensation costs. DHL invests the proceeds in certified Gold Standard projects in developing countries. Furthermore, it offsets emissions there and contributes to promoting the economy. DHL also offsets shipments within the Benelux through Land Life Company. By investing in large-scale reforestation projects, together we restore important ecosystems, promote biodiversity and provide social and economic benefits to local communities.
As a recipient, you can easily do your bit too. Not at home at the scheduled delivery time? Then change the delivery time or location via the Track & Trace code. This way, the delivery driver is less likely to stand before a closed door, and no unnecessary kilometres are made. Are you going for the greenest delivery option? Then have the parcel delivered to a DHL ServicePoint.

Can my order arrive in multiple deliveries?
Yes, this is possible. We deliver from two different warehouses, so it may happen that products come from different warehouses and your order will be delivered in two parts. We will always strive to make delivery as fast and efficient as possible.