Are you having trouble finding a solution and do you have questions about products, orders, a question for our stores, or other things? Feel free to contact us, and we will answer your question as soon as possible. Our online Skins Experts can be reached on weekdays between 9 AM and 7 PM, on Saturdays between 10 AM and 5 PM, and on Sundays between 12 AM and 4 PM.

  •   Phone number : +31 (0)20 740 3222

  •   Live chat: click on ‘live chat’ in the right lower corner of your screen

  •   E-mail: [email protected] or use the contact form below.

  •  Would you rather send a WhatsApp message? We can be reached at 020-7403220.

  •   For B2B questions, you can call +31 (0)20 740 3229, or click here for more information.

Our office in Amstelveen has the following address:

Pletterij 3-5
1185 ZK Amstelveen

Skins Cosmetics B.V. trading as Skins Cosmetics
Chamber of Commerce number: 34126773
VAT number: NL812550900B01

Skins Cosmetics aims to provide the best possible service. If there is anything unclear, it is best to contact us via the above options. Please state your name, address, place of residence and order number, so that we can assist you as best as possible. We will do our best to provide you with a substantive answer as quickly as possible, and in any case within seven days. It is possible to contact us by mail, the address for this is:

Skins Cosmetics attn Customer Experience
Pletterij 3-5
1185 ZK Amstelveen

You can also use the contact form on this page to get in touch with our Customer Experience team. If you have a complaint about our products or our service, you can also contact us via the contact form.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague. It is also possible to submit your complaint to the Disputes Committee via the European ODR Platform.

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