Frequently asked questions
Most frequently asked questions
To do so, please send an e-mail to [email protected], a message via Whatsapp (+31 020-740 3220) or our chat (click on 'live chat' at the bottom right of the screen).
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Always check the delivery note with the quantity. If the product quantity is on '0', the product is not in stock. In this case, contact our Skins Experts. If you are missing a product that is in stock, please contact our online Skins Experts. This can be done via WhatsApp, our chat or by sending an e-mail to [email protected].
Skins Business Hub
Would you like to add the sophisticated brands we carry in our boutiques to your sales collection too? Through the Skins Business Hub, our external B2B portal, you can order the finest niche brands from around the world. Are you a retailer and do you have an official retail outlet? Then make an enquiry on the brands that interest you and we will look at the possibilities together. Visit this page for more information about the Skins Business Hub.
Hospitality
Would you like to enrich your guests' experience with Skins' sophisticated products? Make an enquiry and together we will find the ultimate experience for visitors in your hotel, restaurant or workplace. From a memorable scent experience throughout the venue to sophisticated hand care in the restrooms: impress your guests with our sensory products. Refillable bottles from fine brands are also available, so together we can keep an eye on a more sustainable future.
Your brand at Skins Cosmetics
We are always looking for the most beautiful beauty products and perfumes to enrich our collection. Do you think your brand and products fit within Skins Cosmetics' portfolio? Make an enquiry or send an e-mail to [email protected], then our Skins Experts will contact you as soon as possible to discuss the possibilities. Due to the high volume of enquiries we receive, we only respond when interested.
Interested?
Discover all business opportunities at Skins Cosmetics.
Would you like to add the sophisticated brands we carry in our boutiques to your sales collection too? Through the Skins Business Hub, our external B2B portal, you can order the finest niche brands from around the world. Are you a retailer and do you have an official retail outlet? Then make an enquiry on the brands that interest you and we will look at the possibilities together. Visit this page for more information about the Skins Business Hub.
Hospitality
Would you like to enrich your guests' experience with Skins' sophisticated products? Make an enquiry and together we will find the ultimate experience for visitors in your hotel, restaurant or workplace. From a memorable scent experience throughout the venue to sophisticated hand care in the restrooms: impress your guests with our sensory products. Refillable bottles from fine brands are also available, so together we can keep an eye on a more sustainable future.
Your brand at Skins Cosmetics
We are always looking for the most beautiful beauty products and perfumes to enrich our collection. Do you think your brand and products fit within Skins Cosmetics' portfolio? Make an enquiry or send an e-mail to [email protected], then our Skins Experts will contact you as soon as possible to discuss the possibilities. Due to the high volume of enquiries we receive, we only respond when interested.
Interested?
Discover all business opportunities at Skins Cosmetics.
Need help?
Our Skins Experts are at your service via live chat, email and whatsapp.
It is also possible to call us.
Call us on +31 (0)20 740 3222
Whatsapp: +31 (0)20 740 3220