Frequently asked questions
Most frequently asked questions
To do so, please send an e-mail to [email protected], a message via Whatsapp (+31 020-740 3220) or our chat (click on 'live chat' at the bottom right of the screen).
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
No, this option only exists for returns within the Netherlands. Would you still like to return a product from abroad? Of course that is possible, but the return costs will be at your own expense. Unfortunately, it is not possible to send proof of payment to Skins or to claim payment.
To register with Skins you can enter your details under: "I am a new customer".
Need help?
Our Skins Experts are at your service via live chat, email and whatsapp.
It is also possible to call us.
Call us on +31 (0)20 740 3222
Whatsapp: +31 (0)20 740 3220