What happens to my order when I’m not home?

If you are away from home on the time of delivery, DHL will try to deliver your package to your neighbours or a DHL ServicePoint. You will receive a card in your letterbox from DHL. It will indicate where the package was dropped off in the street or at which DHL ServicePoint you can pick it up the next business day. Would you like to choose another delivery time or location? Use the Track & Trace code on the yellow card to choose another delivery option. Changes can be made on the day you receive the card.

You will receive an email when your parcel is ready for pick-up at a DHL ServicePoint. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Skins Cosmetics. Please bring valid proof of identity when picking up at a DHL ServicePoint.