Open your senses, even during a session

A visit to Skins is more than just shopping — it’s a moment just for you. You choose the boutique, the session and the time that suits you best. Below, you can read how to book an appointment and what to expect afterwards.

Booking an appointment

• Go to the page for the boutique where you’d like to book an appointment.
• Scroll down to view the available sessions and Masterclasses.
• Choose the appointment that suits you. On the appointment page, select a date and time.
• Add the appointment to your basket.
• Complete your booking via the standard checkout process.

Once you’ve completed your order, your appointment is booked.

Payment

• You pay for your appointment via the shopping basket, in the same way as a normal order.
• When booking an appointment, you will not receive any gifts, samples or other extras that might apply to a product order. This is because nothing is dispatched with this order.
• For some types of appointments, you’ll receive a voucher. We’ll activate this voucher during your appointment itself, at the till in the boutique.

After booking

After booking, you’ll receive two emails:

• An order confirmation.
• A confirmation of your appointment, including the date, time and location.

The appointment confirmation will also include a link allowing you to manage your booking. You’ll receive a reminder shortly before your appointment.

Changing your appointment

• Would you like to reschedule your appointment to a different date or time? You can do so up to 24 hours in advance.
• To do this, click on ‘Manage booking’ in your confirmation or reminder email.
• Follow the steps to choose a new time. You’ll receive a new confirmation straight away.

Cancelling your appointment

• You can easily cancel via the same ‘Manage booking’ link in your email, up to 24 hours before your appointment.
• Once you’ve cancelled, the refund process will be initiated. Do you have any questions about this? Our online Skins Experts will be happy to help.
• Unfortunately, it is no longer possible to cancel or change your booking within 24 hours.
• If you do not attend your appointment and have not cancelled in time, you will not receive a refund.

Event terms and conditions

For pre-scheduled events and Masterclasses where a founder or brand representative is present, tickets cannot be changed or returned.

Any questions?

Can’t find your question here? Feel free to contact our online Skins Experts – they’ll be happy to help.