How and when will I be reimbursed?

If you cancel the agreement, you will receive all payments you have made up to that time, including shipping costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us), within 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise.*

We may withhold reimbursement until we have received the products back or until you have demonstrated that you have returned the goods, whichever comes first. You must keep the return receipt until the purchase amount has been refunded.

Money refund based on payment method:

• Paid with iDeal, credit card, Bancontact or PayPal: the purchase amount will be refunded to your bank account as soon as possible and no later than 14 days.
• Paid with a Skins Gift Card): you will receive this amount back in the form of the same gift voucher as you paid with.
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• Klarna: indicate to Klarna that you are returning your order. When the return is processed, the payment obligation to Klarna is cancelled.
• Please note that used voucher codes will expire on return and will not be reissued.