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What conditions are attached to the voucher code?

Always read the terms and conditions of the voucher you received carefully. For example, our vouchers have different values, so check carefully how much money your unique voucher is worth. Vouchers can only be redeemed on purchases over €30. Vouchers received with a Sample Set are only valid with a perfume purchase. You can redeem the voucher within three months of receiving it. After three months, the voucher expires. Vouchers are not redeemable for products in the Archives collection, Sample Sets, Skins Boxes, gift cards and master classes. You will need an account to activate the voucher.

23.08.2022

FAQ

Sample service & vouchercode

What do I do if the sample vial does not work?

Sometimes it happens that samples come under vacuum after filling, to fix this, after removing the protective cap, you can very carefully remove the top of the tube by removing the atomizing part of the tube. You can do this by holding the tube straight and pulling the nozzle at an angle. When air is added again, you can click the atomizer back on, after spraying again a few times, the sample will work again.

How do I receive my voucher code?

You can find the voucher code for your Sample Set via the QR code inside the Sample Set box. This QR code takes you to your personal page, where your unique voucher is waiting for you.

How is the Sample Set delivered?

Sample Sets are sent as a letterbox parcel with a Track & Trace code. Therefore, you do not have to be at home when the parcel is delivered. Letterbox parcels have the same delivery time as normal parcels.

Where can I redeem my voucher code?

You can redeem your voucher code in our webshop or in a branch of Skins.

I am missing one of my samples and have received another double, how come?

We always do our best to provide up-to-date information on the availability of our Sample Sets. Nevertheless, it may happen unexpectedly that one of the samples from the set you bought is not available. In this case, we will send you one of the other samples twice, so you can try it out even longer. If possible, our Skins Experts will contact you to find an alternative together.