How do I track my order?
Ordered Sample sets may have a different delivery time because they are assembled by hand, they always arrive one working day later than other regular products in your order. Furthermore, you can find all the information in your order confirmation e-mail.
Make sure you enter a valid e-mail address in the check-out, then DHL will inform you when they have received the parcel and when the delivery driver will drop by. If the delivery is scheduled, DHL will send you another message. This tells you what time the delivery driver will drop off your parcel. Is the scheduled delivery time not convenient? Or would you prefer to collect your parcel from a DHL Service Point? From the day before delivery you can change the delivery time or location via the Track & Trace code.
Please note: your order may be delivered in two parts. This is because there are two logistics locations. Therefore, please note that you may receive two Track & Trace codes.